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Capture

Data audit & capture strategyThe entry point to the system. Before anything runs, we need to know what you know, and what you're missing.
Stack buildout & migrationsCRM replatforming, integrations and custom models when the tools don't cover it.
Loyalty & membership buildA modular loyalty system, built around your brand and operated by us. Not a points plugin.

Activate

Lifecycle architectureThe strategic layer that runs continuously. We map, instrument and operate the full customer cycle, from first purchase to churn, and keep adjusting it as new data lands.
Growth operationsThe execution layer that runs alongside Lifecycle Architecture. A weekly hypothesis engine on top of the cycle: timing, offers, segments, sequences, tested and compounded.
Loyalty & membership opsThe program, run monthly. Points, tiers, rewards, enrollment, reporting.

IndustrieseCommerce Retail Hospitality

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Session replay & CRO

Hotjar

Legacy heatmap and replay tool.

eCommerceRetailHospitalityReplayHeatmaps

WHAT IT IS

Older but ubiquitous. Contentsquare-owned.

OPERATING REVIEW

This tool is listed in the directory. We have not yet published a named operating review from delivery work. When we do, it will appear here.

Alternatives in Session replay & CRO

Microsoft Clarity

Free session replay and heatmaps.

Enterprise session replay and digital experience analytics.

Enterprise experience analytics.

Session replay paired with front-end error tracking.

Not sure which to pick?

We deploy and operate Hotjar.

Tell us your stack. We'll tell you if Hotjar is the right fit, or which alternative to pick, and run the migration ourselves.