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Capture

Data audit & capture strategyThe entry point to the system. Before anything runs, we need to know what you know, and what you're missing.
Stack buildout & migrationsCRM replatforming, integrations and custom models when the tools don't cover it.
Loyalty & membership buildA modular loyalty system, built around your brand and operated by us. Not a points plugin.

Activate

Lifecycle architectureThe strategic layer that runs continuously. We map, instrument and operate the full customer cycle, from first purchase to churn, and keep adjusting it as new data lands.
Growth operationsThe execution layer that runs alongside Lifecycle Architecture. A weekly hypothesis engine on top of the cycle: timing, offers, segments, sequences, tested and compounded.
Loyalty & membership opsThe program, run monthly. Points, tiers, rewards, enrollment, reporting.

IndustrieseCommerce Retail Hospitality

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Surveys & Voice of CustomerLoiale pick

Kno Commerce

Post-purchase surveys for DTC.

eCommerceRetailSurveysZero-party

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WHAT IT IS

Captures the why: how they heard, why they bought, what they almost bought instead. Feeds Klaviyo and Shopify.

USE WHEN

You need attribution and voice-of-customer signal your ad platforms won't give you.

LOIALE PICK · Surveys & Voice of Customer

When a client asks us "which one" in this category, this is the default answer. Others can be right for edge cases, but this is where we start.

Alternatives in Surveys & Voice of Customer

Post-purchase attribution + NPS.

NPS, CSAT and CES surveys.

Surveys across email, web and in-app.

High-engagement conversational surveys.

Enterprise VoC for retail and hospitality.

Enterprise CX intelligence.

Not sure which to pick?

We deploy and operate Kno Commerce.

Tell us your stack. We'll tell you if Kno Commerce is the right fit, or which alternative to pick, and run the migration ourselves.