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Capture

Data audit & capture strategyThe entry point to the system. Before anything runs, we need to know what you know, and what you're missing.
Stack buildout & migrationsCRM replatforming, integrations and custom models when the tools don't cover it.
Loyalty & membership buildA modular loyalty system, built around your brand and operated by us. Not a points plugin.

Activate

Lifecycle architectureThe strategic layer that runs continuously. We map, instrument and operate the full customer cycle, from first purchase to churn, and keep adjusting it as new data lands.
Growth operationsThe execution layer that runs alongside Lifecycle Architecture. A weekly hypothesis engine on top of the cycle: timing, offers, segments, sequences, tested and compounded.
Loyalty & membership opsThe program, run monthly. Points, tiers, rewards, enrollment, reporting.

IndustrieseCommerce Retail Hospitality

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AI CX & conversational retentionLoiale pick

Siena AI

Autonomous CX agent with retention logic.

eCommerceRetailHospitalityAICX

WHAT IT IS

Handles support with brand tone and retention playbooks. Fits Loiale's done-for-you retention pitch.

LOIALE PICK · AI CX & conversational retention

When a client asks us "which one" in this category, this is the default answer. Others can be right for edge cases, but this is where we start.

Alternatives in AI CX & conversational retention

AI helpdesk for ecommerce.

Live chat + AI for Shopify SMB.

Conversational AI for retail and ecommerce.

Not sure which to pick?

We deploy and operate Siena AI.

Tell us your stack. We'll tell you if Siena AI is the right fit, or which alternative to pick, and run the migration ourselves.