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Capture

Data audit & capture strategyThe entry point to the system. Before anything runs, we need to know what you know, and what you're missing.
Stack buildout & migrationsCRM replatforming, integrations and custom models when the tools don't cover it.
Loyalty & membership buildA modular loyalty system, built around your brand and operated by us. Not a points plugin.

Activate

Lifecycle architectureThe strategic layer that runs continuously. We map, instrument and operate the full customer cycle, from first purchase to churn, and keep adjusting it as new data lands.
Growth operationsThe execution layer that runs alongside Lifecycle Architecture. A weekly hypothesis engine on top of the cycle: timing, offers, segments, sequences, tested and compounded.
Loyalty & membership opsThe program, run monthly. Points, tiers, rewards, enrollment, reporting.

IndustrieseCommerce Retail Hospitality

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Store credit & gifting

Touchcard

Automated physical postcards.

eCommerceRetailHospitalityStore creditGifting

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WHAT IT IS

Triggered by Klaviyo or Shopify events. Cheap, high-emotional-impact.

OPERATING REVIEW

This tool is listed in the directory. We have not yet published a named operating review from delivery work. When we do, it will appear here.

Alternatives in Store credit & gifting

Store credit, gift cards and cashback on Shopify.

Digital gift cards with brand experience.

Experiential gifting for premium brands.

Automated handwritten notes.

Programmatic corporate gifting.

Not sure which to pick?

We deploy and operate Touchcard.

Tell us your stack. We'll tell you if Touchcard is the right fit, or which alternative to pick, and run the migration ourselves.